It starts with a clear and precise definition of each account's cleaning requirements. This is accomplished through  the joint preparation of a detailed "Cleaning Specifications". This document guides us in the staffing and special work scheduling for each facility.

A supervisor is assigned to every building; this individual is responsible for all aspects of cleaning of this facility.

Supervisors report to Alco's office each night to meet with the Operations Manager before going to work. We go over any problems that may have been brought to our attention during the day and check to make sure that any previous problems were resolved.

A periodic crew is assigned to every building, and are responsible for floor care and carpet care. The periodic crew would also fill in should a cleaner be absent.

Each account is provided with a daily "Log Book" in which the building manager may communicate directly with their building supervisor. The building supervisor will bring any problems directly to their attention.

Supervisors are responsible for keeping time sheets in order to make sure cleaners are putting in the right amounts of hours on each job.

All supervisors are equipped with a cell phone.